Financial Adviser Exam Trainer

Privacy Policy

GBX PS Pty Ltd (ABN 45 674 252 905), trading as GBX Professional Services (we, us), respects your privacy. This policy explains what information the Financial Adviser Exam Trainer app (the App) collects, how it is used and what choices you have. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles and, for users in New Zealand, the Privacy Act 2020. The App does not have accounts and does not ask for your name or email address.

1. Information we collect

Information you give us. If you email us, we receive your email address and the content of your message.

Information kept on your device. Your study progress, quiz history and scores, daily practice record, settings (such as text size) and unlock status are stored only on your device. They are not sent to us or to anyone else, and we cannot see or recover them.

Purchase information. Purchases are processed by Google Play or the Apple App Store. We never receive your payment card details. The App checks with the store whether you have an active subscription or lifetime unlock so it can unlock features, and the store gives us order records (such as the product, price, date and country) for accounting, refunds and tax.

Advertising and device information. The free version shows ads through Google AdMob. AdMob and its partners may collect your IP address, device and app information, and how you interact with ads, to show and measure ads, prevent fraud and, where permitted, personalise ads. On Android this can include your device's advertising ID. On iPhone and iPad the App does not ask permission to track you, so AdMob does not receive your device's advertising identifier.

Fonts. The App loads its typefaces from Google Fonts, which receives your device's IP address and basic browser information when it does.

Analytics and diagnostics. We do not use analytics, crash-reporting or tracking tools of our own in the App. Google Play and Apple may give us aggregated statistics about installs, crashes and performance, which do not identify you.

2. How we use information

We use information to:

  • provide the App and unlock features you have bought or earned;
  • show ads that support the free version and measure how they perform;
  • find and fix faults and improve the App;
  • respond to your enquiries;
  • meet our legal obligations.

We do not sell your personal information. We do not use your information to give financial advice.

3. Advertising choices

On Android you can reset or delete your advertising ID, or opt out of personalised ads, in your device settings (usually Settings, then Google, then Ads, or Settings, then Privacy, then Ads). Opting out does not remove ads, but they will be less relevant to you. If the App is offered somewhere the law requires your consent before personalised ads are shown, we will ask for it first. Google explains how it uses information from apps that show its ads at https://policies.google.com/technologies/partner-sites.

People with a monthly subscription or lifetime unlock do not see ads.

4. Sharing and overseas disclosure

We share information only with the service providers that help us run the App, namely Google (Google Play, AdMob and Google Fonts) and Apple (App Store), and where required by law. These providers may process information outside Australia and New Zealand, including in the United States. We take reasonable steps to use providers that handle information consistently with applicable privacy law.

5. Retention and security

Information stored on your device stays there until you delete the App or clear its data. Emails to us are kept for as long as needed to deal with your enquiry and meet our legal obligations, and order records for as long as tax law requires. We take reasonable steps to protect information, but no method of electronic storage or transmission is completely secure.

6. Children

The App is intended for adults and is not directed at children under 18. We do not knowingly collect personal information from children. If you believe a child has given us information, contact us and we will delete it.

7. Your rights and deleting your data

Because the App has no accounts and keeps your progress on your device, you can delete all of it at any time by uninstalling the App or clearing its data in your device settings. You may also ask to access, correct or delete any personal information we hold about you, such as emails you have sent us, by emailing [email protected]. We will respond within a reasonable time.

If you are unhappy with how we handle your information, contact us first. In Australia you can then complain to the Office of the Australian Information Commissioner (https://www.oaic.gov.au). In New Zealand you can complain to the Office of the Privacy Commissioner (https://www.privacy.org.nz).

8. Changes to this policy

We may update this policy from time to time. We will change the effective date above and, where appropriate, let you know in the App.

9. Contact

GBX PS Pty Ltd (ABN 45 674 252 905), trading as GBX Professional Services, 260 Spencer Street, Melbourne VIC 3000. Email [email protected].